You may return items within 15 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or broken item, etc.). We do not refund shipping fees on returned items unless the item was defective.
To return your product, you should mail your product to:
Unconventional Lapidarist, 663 Prospect Ave, Hot Springs, Arkansas, 71901, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You can also choose to have Store Credit to apply to a future order. Store Credit requires you to have a registered account.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We may restrict countries that have proven to generate fraudulent orders. Some countries we require payment via PayPal or Wire Transfer and will not accept credit card payments.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.